Check Zendesk Chat Status with Web Widget API
Can I check the status of Zendesk chat using the Web Widget API?
Yes, you can check the status of Zendesk chat using the Web Widget API.
The API allows you to use thechat:departmentsmethod to know the operating hours of a department. This method returns an array of active departments, each with a status indicating whether it's online or offline. Additionally, you can usezE('webWidget:get', 'chat:status')to check the chat's status, such as connecting or connected. However, this may not reflect business hours, which are typically set per department. For more information, visit theAPI documentation.
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