Chat Transfer Limitations in Zendesk Agent Workspace
Can agents transfer chats in Zendesk Agent Workspace?
Yes, agents can transfer chats in the Zendesk Agent Workspace, but there are limitations. Chats can be transferred provided Chat departments are mapped to Support groups. However, agents cannot transfer chats to Sell users unless the Sell user also has a Support license.
Transferring chats in bulk to a new group is not recommended, as the chat tickets are transferred, but the associated chat conversations remain in the original group's queue. This means only agents in the original group will be notified when a customer responds. Individual chat transfers between groups do not have this limitation.
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