Chat-only Agents in Zendesk Agent Workspace
Can I have a Chat-only agent in Zendesk Agent Workspace?
No, you cannot have a Chat-only agent in Zendesk Agent Workspace. In the Zendesk Agent Workspace, light agents are not able to access chats, which means you will need a full agent license to handle chat interactions. This is a limitation within the Agent Workspace, and if you require chat-only agents, you might need to consider using the older version of Zendesk Support and Chat.
For more details, you can refer to the originalZendesk help article.
More related questions
What type of agent license is needed for chat in Zendesk Agent Workspace?
To access chat features in Zendesk Agent Workspace, a full agent license is required. Light agents do not have the capability to access chats within the Agent Workspace, which means if you want your agents to handle chat interactions, they must…
Are light agents able to access chats in Zendesk Agent Workspace?
No, light agents cannot access chats in Zendesk Agent Workspace. The workspace requires a full agent license for chat functionality, meaning light agents are restricted from handling chat interactions. If your team relies on light agents for chat,…
Can I use Zendesk Agent Workspace with the Growth plan?
Yes, you can use Zendesk Agent Workspace with the Growth plan. The workspace is available for use with different plans, including the Growth plan, and you can have multiple agents working within it. For more information on getting started with the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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