Using Zendesk Agent Workspace with Growth Plan
Find out if Zendesk Agent Workspace is compatible with the Growth plan and how to get started.
Can I use Zendesk Agent Workspace with the Growth plan?
Yes, you can use Zendesk Agent Workspace with the Growth plan. The workspace is available for use with different plans, including the Growth plan, and you can have multiple agents working within it.
For more information on getting started with the Zendesk Agent Workspace, you can check out the available documentation resources.
More related questions
Can I have a Chat-only agent in Zendesk Agent Workspace?
No, you cannot have a Chat-only agent in Zendesk Agent Workspace. In the Zendesk Agent Workspace, light agents are not able to access chats, which means you will need a full agent license to handle chat interactions. This is a limitation within the…
What type of agent license is needed for chat in Zendesk Agent Workspace?
To access chat features in Zendesk Agent Workspace, a full agent license is required. Light agents do not have the capability to access chats within the Agent Workspace, which means if you want your agents to handle chat interactions, they must…
Are light agents able to access chats in Zendesk Agent Workspace?
No, light agents cannot access chats in Zendesk Agent Workspace. The workspace requires a full agent license for chat functionality, meaning light agents are restricted from handling chat interactions. If your team relies on light agents for chat,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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