Changing Field Option Tags in Zendesk Drop-Down Fields
Find out how to change field option tags in Zendesk drop-down fields and the considerations to keep in mind to avoid conflicts.
Can I change the field option tag for drop-down fields in Zendesk?
Yes, you can change the field option tag for drop-down fields in Zendesk, but it's important to consider the implications. Modifying tags can help prevent conflicts with other tags in your system, especially if they are interfering with custom views or ticket capturing.
Before making changes, ensure that the new tags are unique and do not disrupt existing workflows. It's advisable to test any changes in a controlled environment to avoid unintended consequences.
More related questions
Why do I need to assign tags to drop-down ticket fields in Zendesk?
Assigning tags to drop-down ticket fields in Zendesk is essential for the fields to function properly. Tags are how Zendesk recognizes the values of these fields, ensuring that when a tag is applied to a ticket, the corresponding field choice is…
How do tags and drop-down ticket fields work together in Zendesk?
Tags and drop-down ticket fields in Zendesk work together to streamline ticket management. When you assign a tag to a drop-down field choice, selecting that choice automatically applies the tag to the ticket. Conversely, applying the tag to a…
What should I do if drop-down field tags interfere with other tags in Zendesk?
If drop-down field tags are interfering with other tags in your Zendesk system, you can modify the tags to prevent conflicts. One effective method is to add a unique prefix, such as the dropdown field ID, to the tags used in your dropdown fields….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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