Assigning tags to drop-down ticket fields in Zendesk is essential for the fields to function properly. Tags are how Zendesk recognizes the values of these fields, ensuring that when a tag is applied to a ticket, the corresponding field choice is automatically selected, and vice versa. This system helps maintain consistency and accuracy in ticket management.
If you're concerned about tags interfering with other tags in your system, consider modifying the tags used in your dropdown fields. For instance, you can add a prefix, such as the dropdown field ID, to make them unique and avoid conflicts. For more details, you can refer to the originalZendesk article.
Tags and drop-down ticket fields in Zendesk work together to streamline ticket management. When you assign a tag to a drop-down field choice, selecting that choice automatically applies the tag to the ticket. Conversely, applying the tag to a…
If drop-down field tags are interfering with other tags in your Zendesk system, you can modify the tags to prevent conflicts. One effective method is to add a unique prefix, such as the dropdown field ID, to the tags used in your dropdown fields….
Yes, you can change the field option tag for drop-down fields in Zendesk, but it's important to consider the implications. Modifying tags can help prevent conflicts with other tags in your system, especially if they are interfering with custom…