Changing Agent Status in Zendesk
Learn how to change your agents' status in Zendesk using the Explore dashboard.
How can I change the status of my agents in Zendesk?
To change the status of your agents in Zendesk, you need to be an admin or have the necessary permissions. You can do this from the agent list in the Agent workload vs. capacity window of the live dashboards in Explore. This feature is available for accounts with omnichannel routing enabled.
If you want to learn more about this process, you can check out the article onSeeing live agent status and activities with Explore.
More related questions
Can Team Leads change the status of agents in Zendesk?
Yes, Team Leads can change the status of agents in Zendesk if they are given 'admin' status in Explore. This allows them to manage agent statuses without needing admin rights in Support. This flexibility means that you can delegate the task of…
What permissions are needed to change agent status in Zendesk?
To change agent status in Zendesk, you must be an Explore admin or have a custom role with the 'Create reports and manage permissions' setting, which is available on Enterprise plans. This ensures that only users with the right level of access can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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