Can Team Leads Change Agent Status?
Discover how Team Leads can change agent status in Zendesk with admin rights in Explore.
Can Team Leads change the status of agents in Zendesk?
Yes, Team Leads can change the status of agents in Zendesk if they are given 'admin' status in Explore. This allows them to manage agent statuses without needing admin rights in Support.
This flexibility means that you can delegate the task of managing agent statuses to Team Leads, provided they have the appropriate permissions in Explore.
More related questions
How can I change the status of my agents in Zendesk?
To change the status of your agents in Zendesk, you need to be an admin or have the necessary permissions. You can do this from the agent list in the Agent workload vs. capacity window of the live dashboards in Explore. This feature is available…
What permissions are needed to change agent status in Zendesk?
To change agent status in Zendesk, you must be an Explore admin or have a custom role with the 'Create reports and manage permissions' setting, which is available on Enterprise plans. This ensures that only users with the right level of access can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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