Changes to Notification Messages in Zendesk Slack
What changes were made to the notification message format in Zendesk's Slack integration?
Zendesk initially updated the notification message format in the Slack integration to align with Slack's recommended Block-kit format. However, after receiving customer feedback, they reverted to the older format with color bar highlights. This decision was made to minimize disruptions while Zendesk works with Slack to plan a future migration to the new format.
More related questions
What is the new multi-instance support for Slack in Zendesk?
Zendesk has introduced multi-instance support for its Slack integration, allowing you to connect multiple Zendesk accounts to a single Slack workspace. This update removes the previous limitation where only one Zendesk subdomain could be linked to…
Why did Zendesk introduce multi-instance support for Slack?
Zendesk introduced multi-instance support for Slack in response to significant customer feedback. Many users found the single-instance restriction to be a major limitation, and Zendesk listened to this feedback to improve the integration. By…
How can I connect multiple Zendesk accounts to my Slack workspace?
To connect multiple Zendesk accounts to your Slack workspace, you need to use the new Zendesk app Home tab in Slack. This feature allows admins to manage and configure each Zendesk instance directly from Slack. The process is streamlined through…
What are the new features in the Zendesk Slack integration?
The updated Zendesk Slack integration includes several new features to enhance user experience. A new Zendesk app Home tab in Slack allows admins to connect multiple Zendesk accounts and manage configurations. The integration now uses the /zendesk…
What should I do if I have questions about the new Slack integration?
If you have questions or need assistance with the new Slack integration, you can contact Zendesk Customer Support for help. Additionally, if you have product feedback or feature requests, you can visit the Zendesk community forum where customer…
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