Change Primary Email for Zendesk Team Member
How can I change a team member's primary email address in Zendesk?
Changing a team member's primary email address in Zendesk requires a few steps.
First, ensure that the new email address is added and verified in the team member's profile. Once verified, click the options menu icon next to the additional email address and select 'Make primary'. Remember, this option is only available if the email address has been verified. After selecting, click 'Save' to make it the primary email address. This new primary email will receive all notifications, including security-related emails.
More related questions
How do I add an additional email address for a team member in Zendesk?
To add an additional email address for a team member in Zendesk, you need to access the Admin Center. Once there, click on 'People' in the sidebar, then select 'Team > Team members'. On the Team members page, click on the team member whose email…
What is the process to delete an additional email address in Zendesk?
Deleting an additional email address in Zendesk is straightforward. Navigate to the team member's profile and click the options menu icon next to the additional email address you wish to delete. Then, click 'Delete'. Note that you cannot delete a…
Who can manage email addresses in Zendesk?
In Zendesk, only the account owner or an admin can manage email addresses for team members. This includes adding, verifying, changing, and deleting email addresses. However, only the account owner has the privilege to manage their own email…
Why is it important to verify an email address in Zendesk?
Verifying an email address in Zendesk is crucial because it ensures that the email is valid and can receive notifications. Without verification, you cannot change a team member's primary email address. Verification is a security measure to confirm…
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