Change Owner of Single Article in Zendesk
How can I change the owner of a single article in Zendesk?
Changing the owner of a single article in Zendesk is a straightforward process.
To change the owner, navigate to the article in your help center or Guide and click 'Edit article' in the top menu bar. If the Article settings panel isn't visible, click the Article settings icon to expand it. Then, click the Management card to open the Management panel. Here, you can click the current Owner's name in the sidebar and search or select a new user or group to be the owner. Remember, you cannot select a Light agent as an article owner. Once you've made your selection, click 'Update settings' to save the changes. For more details, you can refer to theoriginal link.
More related questions
Can I change the owner for multiple articles at once in Zendesk?
Yes, you can change the owner for multiple articles at once in Zendesk. To do this, go to Guide and click the Manage articles icon in the sidebar. The All articles list will open by default. Use the Filters drop-down menu to select a filter and…
Who can be set as an article owner in Zendesk?
In Zendesk, an article owner can be either an individual user or a group. The owner is responsible for the article and is notified when the article needs verification, based on the verification rules you've set up. However, it's important to note…
Why can't I set a Light agent as an article owner in Zendesk?
Light agents cannot be set as article owners in Zendesk. This restriction is in place to ensure that only users with the appropriate permissions and responsibilities can manage and verify articles. Light agents typically have limited permissions,…
Is it possible to update an article owner via the Zendesk API?
Currently, there is no way to update an article owner via the Zendesk API. This functionality is not available, and any changes to article ownership must be done manually through the Zendesk Guide interface. If you have specific use cases or…
Can a group be set as an article owner in Zendesk?
Yes, a group can be set as an article owner in Zendesk. This feature allows for better collaboration and management of articles, as all members of the group can be involved in the verification and maintenance of the content. However, it's important…
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