Yes, you can change the owner for multiple articles at once in Zendesk.
To do this, go to Guide and click the Manage articles icon in the sidebar. The All articles list will open by default. Use the Filters drop-down menu to select a filter and value to define the list of articles you want to change the owner for. You can select up to 30 articles at a time by clicking the checkbox beside the number of results at the top. Then, click the Article settings bulk actions menu at the bottom and select 'Change owner'. Search or navigate to select a new user or group as the owner, and click 'Change owner' to update the articles.
Changing the owner of a single article in Zendesk is a straightforward process. To change the owner, navigate to the article in your help center or Guide and click 'Edit article' in the top menu bar. If the Article settings panel isn't visible,…
In Zendesk, an article owner can be either an individual user or a group. The owner is responsible for the article and is notified when the article needs verification, based on the verification rules you've set up. However, it's important to note…
Light agents cannot be set as article owners in Zendesk. This restriction is in place to ensure that only users with the appropriate permissions and responsibilities can manage and verify articles. Light agents typically have limited permissions,…
Currently, there is no way to update an article owner via the Zendesk API. This functionality is not available, and any changes to article ownership must be done manually through the Zendesk Guide interface. If you have specific use cases or…
Yes, a group can be set as an article owner in Zendesk. This feature allows for better collaboration and management of articles, as all members of the group can be involved in the verification and maintenance of the content. However, it's important…