To change the order of values in your Zendesk Explore report, you can use renamed sets and ordered sets. These tools allow you to customize how metrics or attributes are displayed. For instance, if your fiscal year starts in March, you can adjust the FISCAL_YEAR function to display months from March to February, rather than the default January to December. This flexibility helps tailor reports to better fit your organizational needs.
For more detailed instructions, you can refer to the original article on Zendesk's support page.
Renamed sets and ordered sets in Zendesk Explore are tools that help you customize the display of metrics or attributes in your reports. Renamed sets allow you to change the names of values, while ordered sets let you define a specific order for…
Yes, you can customize the fiscal year display in Zendesk Explore reports using ordered sets. By default, the FISCAL_YEAR function displays months from January to December. However, if your fiscal year starts in a different month, such as March,…