Change Brand for Web Widget in Zendesk
Can I change the brand associated with a Web Widget after it's created?
Unfortunately, you cannot change the brand associated with a Web Widget after its creation. Once a widget is created, it's tied to the brand information, including the script.
If you need to associate a widget with a different brand, you'll have to create a new widget for that brand. This ensures that each widget is correctly configured for the specific brand's needs.
More related questions
How do I add a Web Widget to multiple brands in Zendesk?
To add a Web Widget to multiple brands in Zendesk, you need to create a separate widget for each brand. Start by navigating to the Admin Center, click on Channels in the sidebar, then select Messaging and social > Messaging. Click 'Add Channel' and…
What are the steps to configure a Web Widget for a brand in Zendesk?
Configuring a Web Widget for a brand in Zendesk involves several steps. First, in the Admin Center, go to Channels, then select Messaging and social > Messaging. Click 'Add Channel' and choose 'Web Widget'. You'll need to confirm or change the…
What should I do if a brand doesn't appear when adding a Web Widget?
If a brand doesn't appear when you're trying to add a Web Widget, it might already have a widget assigned. Only brands without an existing Web Widget will be listed as available. In cases where only one brand is available, you won't have the option…
How can I preview and test a Web Widget in Zendesk?
You can preview and test a Web Widget in Zendesk during the configuration process. As you make changes under 'Make it your own', the widget updates in the Preview panel. To see how the widget will look to end users, click 'Test it now'. This allows…
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