Cause of Email Notification Delays on May 27, 2024
What caused the email notification delays on May 27, 2024?
The email notification delays on May 27, 2024, were caused by a loss of temporary configuration settings. During routine system maintenance, these temporary fixes, which were not meant to last through maintenance cycles, were erased. This led to delays in email notifications for Gmail customers between 12:00 and 16:55 UTC. The issue has since been resolved with a permanent fix.
More related questions
How was the email notification delay issue resolved?
The email notification delay issue was resolved by deploying a new version of the software that included a permanent fix to the configuration. This update restored normal service for email notifications, ensuring that the temporary configuration…
What steps are being taken to prevent future email notification delays?
To prevent future email notification delays, Zendesk is taking several steps. They will ensure that important configuration changes are applied in a way that they remain persistent. Additionally, monitoring alerts will be re-enabled to catch…
When did the email notification delays occur on May 27, 2024?
The email notification delays occurred between 12:00 and 16:55 UTC on May 27, 2024. During this time, Gmail customers may have experienced delayed notification delivery. The issue was resolved, and all notifications have been processed.
Where can I find more information about the May 27, 2024, service incident?
For more information about the May 27, 2024, service incident, you can check out Zendesk's system status page. The summary of the post-mortem investigation is usually posted there a few days after the incident has ended. If you have additional…
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