Resolution of Email Notification Delays on May 27, 2024
How was the email notification delay issue resolved?
The email notification delay issue was resolved by deploying a new version of the software that included a permanent fix to the configuration. This update restored normal service for email notifications, ensuring that the temporary configuration settings that were lost during maintenance are now persistent.
More related questions
What caused the email notification delays on May 27, 2024?
The email notification delays on May 27, 2024, were caused by a loss of temporary configuration settings. During routine system maintenance, these temporary fixes, which were not meant to last through maintenance cycles, were erased. This led to…
What steps are being taken to prevent future email notification delays?
To prevent future email notification delays, Zendesk is taking several steps. They will ensure that important configuration changes are applied in a way that they remain persistent. Additionally, monitoring alerts will be re-enabled to catch…
When did the email notification delays occur on May 27, 2024?
The email notification delays occurred between 12:00 and 16:55 UTC on May 27, 2024. During this time, Gmail customers may have experienced delayed notification delivery. The issue was resolved, and all notifications have been processed.
Where can I find more information about the May 27, 2024, service incident?
For more information about the May 27, 2024, service incident, you can check out Zendesk's system status page. The summary of the post-mortem investigation is usually posted there a few days after the incident has ended. If you have additional…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
