Can't Reply from Custom Email in Zendesk? Fix It
Learn how to fix issues with replying from your custom email in Zendesk by adjusting settings in Office 365.
What should I do if I can't reply from my custom email in Zendesk?
If you can't reply from your custom email in Zendesk, it might be because Office 365 is blocking Zendesk's verification email. To fix this, you should add zendesk.com as an accepted domain in the Office 365 admin center. This will ensure that the verification emails are not blocked, allowing you to reply from your custom email address.
For more information, see the article on setting up forwarding on your mail server.
More related questions
Why does forwarding verification fail for Office 365 in Zendesk?
Forwarding verification fails for Office 365 in Zendesk because Office 365 blocks Zendesk's verification email. To resolve this issue, you need to add zendesk.com as an accepted domain in the Office 365 admin center. This will allow the…
How can I fix Office 365 blocking Zendesk's verification email?
To fix Office 365 blocking Zendesk's verification email, you need to add zendesk.com as an accepted domain in the Office 365 admin center. This step is crucial to ensure that verification emails are not blocked, allowing you to create tickets from…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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