Can't Find a Zendesk Product to Purchase?
What should I do if I can't find a product to purchase on Zendesk?
If you can't find a product to purchase on the Subscription page, it's best to contact your Zendesk sales representative or Zendesk Customer Support. The billing interface is designed to show only the options available to you, so if something is missing, they can assist you further.
This situation might occur if your account type or plan doesn't support the product you're looking for. For more information, you can refer to the section 'Who can purchase?' in the help documentation.
More related questions
How can I manage my Zendesk subscription?
Managing your Zendesk subscription is straightforward through the Admin Center. You can buy new products, add agent seats, extend subscription times, change your billing cycle, or upgrade your plan type. To do this, you need to be the account owner…
How do I change my Zendesk plan type?
Changing your Zendesk plan type is simple and can be done from the Subscription page. You can upgrade or downgrade your plan, such as moving from Professional to Enterprise. To change your plan type, go to the Manage Subscription page, find the…
How can I buy more Zendesk products?
You can purchase additional Zendesk products directly from the Manage Subscription page if your account allows it. Simply click the 'More products' tab to see a list of available products. The options you see depend on your plan type and when you…
How do I change my Zendesk billing cycle?
Changing your Zendesk billing cycle can be done if you have a self-service account. You can choose between monthly or annual payments, with discounts available for annual payments. To change your billing cycle, go to Admin Center > Account >…
Who can make purchases and changes to a Zendesk account?
Purchases and changes to a Zendesk account can be made by the account owner or a billing admin. The permissions vary depending on your account type and the product plan you have. For self-service accounts, changes can be made directly through the…
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