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Can I use custom code in Zendesk?

Learn about using custom code in Zendesk and where to find help if needed.

Can I use custom code in Zendesk?

Yes, you can use custom code in Zendesk, but it's not officially supported. While Zendesk allows for customizations, they do not provide support or guarantees for any custom code you add. If you encounter issues, it's recommended to seek help from the Community or search online for solutions. For more resources, you can check out theSupport developer resources.


More related questions

What should I do if my custom code in Zendesk breaks?

If your custom code in Zendesk breaks, you'll need to seek help from the Community or search online. Since Zendesk does not support or guarantee custom code, they recommend posting any issues in the Community or looking for solutions online. This…

Does Zendesk provide support for custom code issues?

No, Zendesk does not provide support for custom code issues. While you can add customizations to your account, Zendesk does not offer support or guarantees for these customizations. If you need help, it's best to reach out to the Community or…

Where can I find help for custom code in Zendesk?

For help with custom code in Zendesk, you should turn to the Community or search online. Since Zendesk does not support custom code, they suggest posting any issues in the Community or looking for solutions online. This approach allows you to…

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