Calculating the percentage of total for multiple metrics in Zendesk Explore can be a bit tricky.
While you can easily calculate the percentage of total for a single metric sliced by an attribute, doing so for multiple metrics without attributes is not straightforward. You might need to create standard calculated metrics for each KPI. If you're looking for a more efficient way, consider asking in the Explore Q&A section for community insights.
Result path calculations in Zendesk Explore allow you to modify how your results are displayed without creating new calculations. They process each metric result based on a specified pattern. These calculations replace the original metric results…
To create a new result path calculation in Zendesk Explore, you need to access the result manipulation menu and select Result path calculation. Once there, you'll see all metrics currently added to the Metrics panel. Choose a pattern from the…
Zendesk Explore offers several patterns for result path calculations, each serving a different purpose. You can choose from patterns like % of total, Difference, % of difference, %, Running total, Replace empty cells, Rank, and Percentile. Each…
Yes, you can display both original and manipulated results in Zendesk Explore by creating a new standard calculated metric. This involves using your metric as the formula and applying the result path calculation to only one metric. This way, your…