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Calculating Daily Average of Inbound Calls

Learn how to calculate the daily average of inbound calls in Zendesk Talk to manage resources and plan for peak times.

How do I calculate the daily average of inbound calls in Zendesk Talk?

To calculate the daily average of inbound calls in Zendesk Talk, you can use the Inbound calls - Daily average metric. This metric is determined by dividing the total number of inbound calls by the number of days in the selected period.

This calculation provides a straightforward way to understand the average volume of inbound calls your team handles each day, helping you manage resources and plan for peak times effectively.


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