Calculating the percentage of tickets with multiple topics in Zendesk Explore can be tricky due to how multi-select fields are stored. A ticket with multiple topics will be counted multiple times, which can affect percentage calculations.
Unfortunately, there's no direct way to count a ticket once across all multi-select values. You might need to adjust your approach or use additional calculations to get the desired percentages. For more insights, you can refer to the original guide.
Creating a report to display the percentage of tickets by channel in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and…
To display ticket data in a table format in Zendesk Explore, you can follow a few optional steps. After creating your initial report, switch the visualization type to 'Table'. Then, drag the 'Ticket channel' attribute from Columns to Rows. Next,…
If your Zendesk Explore report is only showing solved/closed tickets, it might be due to a filter applied to your report. Ensure that your report is not filtered to display only tickets with a solved/closed status. Double-check the filters and…
If the drill-in feature isn't working in your Zendesk Explore report, it might be due to a mismatch in datasets or settings. Ensure that the drill-in attributes are correctly set and that you're using the appropriate dataset for your report. If the…