Benefits of Zendesk's Advanced Data Privacy Add-on
Why should I use the Advanced Data Privacy and Protection add-on?
The Advanced Data Privacy and Protection add-on is ideal for customers with higher data security and compliance requirements. It provides an additional level of security, adapting to a wide variety of security and compliance needs, beyond the standard security features offered by Zendesk.
For more information, visit the originalZendesk article.
More related questions
What is the Advanced Data Privacy and Protection add-on in Zendesk?
The Advanced Data Privacy and Protection add-on is designed for customers with advanced data privacy and security needs. It builds on the strong security features already provided by Zendesk. This add-on is available for Suite Enterprise plans and…
How does the Access Log feature work in Zendesk's add-on?
The Access Log feature enhances data security by providing detailed logs of data accessed by agents and admins. It creates an API-based log of access events within 90 days, related to tickets, user profiles, and searches. This helps in monitoring…
What are advanced data retention policies in Zendesk?
Advanced data retention policies allow you to limit the data you keep by creating deletion schedules with specific conditions. Admins and agents in custom roles can set these schedules to automatically delete archived tickets that meet the…
Who can use the Advanced Data Privacy and Protection add-on?
The add-on is available for Suite Enterprise and Support Enterprise plans. It requires admin permissions, and working with APIs generally requires some level of developer experience. Admins and agents in custom roles can use the advanced data…
How can I get the Advanced Data Privacy and Protection add-on?
To get started with the Advanced Data Privacy and Protection add-on, you can either see the section on Buying the Advanced Data Privacy and Protection add-on or contact your Zendesk account representative for assistance. For more information, visit…
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