Benefits of Using Zendesk Integration Services (ZIS)
What are the benefits of using ZIS for integration?
Using ZIS for integration offers several benefits, including the ability to automate workflows by executing business logic and making API requests in response to events. ZIS also provides secure management of connections to other systems, ensuring that API requests are authenticated. Additionally, it stores integration metadata, which can include customer settings and relationships between objects, making it easier to manage and automate complex workflows.
These features make ZIS a valuable tool for businesses looking to enhance their Zendesk capabilities through integration with other systems.
More related questions
What is Conversational Data Orchestration in Zendesk?
Conversational Data Orchestration is a feature set in Zendesk designed to automate workflows based on events. It leverages Zendesk Integration Services (ZIS), which are web services hosted by Zendesk that allow integration with other systems and…
How does Zendesk Integration Services (ZIS) work?
Zendesk Integration Services (ZIS) works by providing a set of web services that facilitate the integration of Zendesk with other systems and applications. ZIS can execute business logic and make API requests in response to events, which can…
What kind of metadata does ZIS store?
ZIS stores integration metadata that includes customer settings and relationships between objects. For example, it can store the name of a Slack channel used for automated messages or the link between a Shopify customer and a Zendesk user. This…
Where can I find more information about using ZIS?
For more information about using Zendesk Integration Services (ZIS), you can refer to the Zendesk Integration Services section in the developer docs. This resource provides detailed guidance on how to build integrations using ZIS, including…
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