Benefits of Enabling DKIM for Zendesk
Why should I enable DKIM for my Zendesk account?
Enabling DKIM for your Zendesk account adds an extra layer of validation to your outbound email traffic. This is especially important with the new sending requirements from Gmail and Yahoo. Make sure to add the required DNS records before enabling DKIM to ensure proper setup.
More related questions
What are the new sending requirements from Google and Yahoo?
Google and Yahoo have updated their sending requirements to reduce spam. These changes include rate limiting and adherence to SPF and DKIM standards. Zendesk is aligned with these updates and is working to ensure a smooth transition for users. You…
How can I review the health of my Zendesk instance?
To ensure your Zendesk instance is healthy, review the Support addresses section in the Email page in Admin Center and the Custom Domain for DKIM setup. System support addresses use SPF and DKIM for authentication. For external support addresses,…
What should I do if I encounter errors in my domain's SPF record?
If you encounter errors in your domain's SPF record, use tools like EasyDMARC, EmailStuff, and Kitterman to diagnose the issue. Address any errors with your domain admin or email provider to ensure compliance with the new sending requirements.
How can I improve the health of my email traffic?
To improve your email traffic health, remove sales and marketing links from agent signatures and email templates. Consider replacing @gmail.com or @yahoo.com addresses for archiving with ones designed for higher traffic. Review your email workflows…
What should I do if I have questions about my domain's DNS records?
If you have questions about your domain's DNS records, contact your domain admin or email provider. Zendesk cannot investigate these issues as they fall outside of their support scope. For Zendesk-specific email questions, reach out to Zendesk…
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