Google and Yahoo's New Sending Requirements Explained
What are the new sending requirements from Google and Yahoo?
Google and Yahoo have updated their sending requirements to reduce spam. These changes include rate limiting and adherence to SPF and DKIM standards. Zendesk is aligned with these updates and is working to ensure a smooth transition for users. You might experience short delays in outbound sending due to these changes. For more details, check theoriginal link.
More related questions
How can I review the health of my Zendesk instance?
To ensure your Zendesk instance is healthy, review the Support addresses section in the Email page in Admin Center and the Custom Domain for DKIM setup. System support addresses use SPF and DKIM for authentication. For external support addresses,…
Why should I enable DKIM for my Zendesk account?
Enabling DKIM for your Zendesk account adds an extra layer of validation to your outbound email traffic. This is especially important with the new sending requirements from Gmail and Yahoo. Make sure to add the required DNS records before enabling…
What should I do if I encounter errors in my domain's SPF record?
If you encounter errors in your domain's SPF record, use tools like EasyDMARC, EmailStuff, and Kitterman to diagnose the issue. Address any errors with your domain admin or email provider to ensure compliance with the new sending requirements.
How can I improve the health of my email traffic?
To improve your email traffic health, remove sales and marketing links from agent signatures and email templates. Consider replacing @gmail.com or @yahoo.com addresses for archiving with ones designed for higher traffic. Review your email workflows…
What should I do if I have questions about my domain's DNS records?
If you have questions about your domain's DNS records, contact your domain admin or email provider. Zendesk cannot investigate these issues as they fall outside of their support scope. For Zendesk-specific email questions, reach out to Zendesk…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
