Benefits of Authenticated Visitors in Zendesk Web Widget
What are the benefits of using authenticated visitors in Zendesk's Web Widget?
Using authenticated visitors in Zendesk's Web Widget offers several benefits, including increased security and confidence that the visitor is genuine. It supports cross-domain traffic, allowing a single visitor identity across multiple domains, and cross-device/browser identification, ensuring the visitor is recognized even when switching devices or browsers. Additionally, authenticated visitors can view past chat conversations within the widget, providing a more cohesive user experience.
More related questions
How do I enable authenticated visitors in Zendesk's Web Widget (Classic)?
To enable authenticated visitors in Zendesk's Web Widget (Classic), you need to configure your widget to authenticate visitors on every page load using the Javascript API and a JWT token. This setup enhances security and provides a seamless…
How do I generate a shared secret for visitor authentication in Zendesk Chat?
To generate a shared secret for visitor authentication in Zendesk Chat, navigate to the Chat dashboard and go to Settings > Widget > Widget Security tab. Click the Generate button under the Visitor Authentication section. Remember, this shared…
How can I create a JWT token for Zendesk's Web Widget authentication?
Creating a JWT token for Zendesk's Web Widget authentication involves constructing a server-side payload with specific information such as the customer's name, email, and a unique external ID. The payload also includes timestamps for when the token…
What is the agent experience with authenticated visitors in Zendesk Chat?
When an agent starts chatting with an authenticated visitor in Zendesk Chat, they will see a green authenticated checkmark on the visitor's avatar, indicating the visitor's identity is verified. The agent cannot edit the visitor's name or email, as…
How does the Web Widget (Classic) experience differ for authenticated visitors?
For authenticated visitors, the Web Widget (Classic) experience includes read-only personal information, synced chat sessions across devices, and the removal of the chat popout feature. This setup ensures that the visitor's identity is consistently…
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