Behavior of Zendesk Web Widget When Department Offline
What happens if the specified department is offline in Zendesk Web Widget?
If the specified department is offline, the Zendesk Web Widget will suppress the chat feature, meaning it won't be visible to users. However, other features of the widget, such as the contact form or help center search, will still be available to visitors. This ensures that users can still access support options even when the chat department is not online.
This behavior is controlled by the custom script you implement, which checks the department's status and updates the widget settings accordingly.
More related questions
Can I show the Zendesk Web Widget only when a specific department is online?
Yes, you can configure the Zendesk Web Widget to display only when a specific department is online by using a custom script with the Zendesk API. This isn't a native feature, but with a bit of coding, you can achieve this functionality. The script…
How can I modify the Zendesk Web Widget script for multiple departments?
To modify the Zendesk Web Widget script for multiple departments, you need to adjust the JavaScript code to check the online status of each department. The script can be set to display the widget only if one or more specified departments are…
Is the custom script for Zendesk Web Widget supported by Zendesk?
No, the custom script for configuring the Zendesk Web Widget to show only when a specific department is online is not officially supported by Zendesk. The script is provided for instructional purposes, and Zendesk does not guarantee its…
Can I use the Zendesk Web Widget script for auto-responding when offline?
While the script primarily focuses on displaying the widget based on department status, you can explore additional scripting to implement auto-responses when a department is offline. However, this might require more advanced coding and isn't…
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