Auto-Respond with Zendesk Web Widget When Offline
Can I use the Zendesk Web Widget script for auto-responding when offline?
While the script primarily focuses on displaying the widget based on department status, you can explore additional scripting to implement auto-responses when a department is offline. However, this might require more advanced coding and isn't directly covered by the provided script. Alternatively, you can enable the offline form feature to allow users to leave messages when the department is unavailable.
For more guidance, consider reaching out to the Zendesk community or exploring the API documentation for further customization options.
More related questions
Can I show the Zendesk Web Widget only when a specific department is online?
Yes, you can configure the Zendesk Web Widget to display only when a specific department is online by using a custom script with the Zendesk API. This isn't a native feature, but with a bit of coding, you can achieve this functionality. The script…
How can I modify the Zendesk Web Widget script for multiple departments?
To modify the Zendesk Web Widget script for multiple departments, you need to adjust the JavaScript code to check the online status of each department. The script can be set to display the widget only if one or more specified departments are…
Is the custom script for Zendesk Web Widget supported by Zendesk?
No, the custom script for configuring the Zendesk Web Widget to show only when a specific department is online is not officially supported by Zendesk. The script is provided for instructional purposes, and Zendesk does not guarantee its…
What happens if the specified department is offline in Zendesk Web Widget?
If the specified department is offline, the Zendesk Web Widget will suppress the chat feature, meaning it won't be visible to users. However, other features of the widget, such as the contact form or help center search, will still be available to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
