Avoid Using Group Emails for Zendesk Support
Why can't I use a distribution list or group email to contact Zendesk?
Using a distribution list, alias, or group email to contact Zendesk is not recommended because these addresses don't allow you to reply to Zendesk notifications. For efficient communication and to avoid additional identity verification, your profile's email must be a dedicated inbox.
Ensure your primary email address is a reachable and dedicated email to expedite your requests with Zendesk support agents.
More related questions
How does Zendesk verify identity for customer support?
Zendesk verifies identity by ensuring the person contacting support is registered in the account they're inquiring about. To receive assistance, your email must be listed as an agent of your account. If it's not, Zendesk support agents won't be…
What should I do if my email isn't registered as an agent in Zendesk?
If your email isn't registered as an agent, you won't be able to receive account-related support from Zendesk. To resolve this, sign in to your Zendesk account and check your profile to ensure your email is listed as the primary or secondary…
When is owner or admin authorization required for Zendesk support?
Owner or admin authorization is required in scenarios involving account-related information. Zendesk must communicate directly with admins or owners via the email address in their profile for these instances. If you need to find the owner of your…
How can I change the email address registered in my Zendesk account?
To change the email address registered in your Zendesk account, you can watch the instructional video provided in the help documentation. This process ensures that your contact information is up-to-date and that you can receive support efficiently….
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