Zendesk verifies identity by ensuring the person contacting support is registered in the account they're inquiring about. To receive assistance, your email must be listed as an agent of your account. If it's not, Zendesk support agents won't be able to help with account-related information.
To check your registered email, sign in to your Zendesk account, click your profile icon, and select 'View profile'. Your primary email address will be listed on the left-hand side panel. Use this email to contact Zendesk Customer Support. For more details, visit theoriginal link.
If your email isn't registered as an agent, you won't be able to receive account-related support from Zendesk. To resolve this, sign in to your Zendesk account and check your profile to ensure your email is listed as the primary or secondary…
Using a distribution list, alias, or group email to contact Zendesk is not recommended because these addresses don't allow you to reply to Zendesk notifications. For efficient communication and to avoid additional identity verification, your…
Owner or admin authorization is required in scenarios involving account-related information. Zendesk must communicate directly with admins or owners via the email address in their profile for these instances. If you need to find the owner of your…
To change the email address registered in your Zendesk account, you can watch the instructional video provided in the help documentation. This process ensures that your contact information is up-to-date and that you can receive support efficiently….