Automating Task Due Dates with Triggers in Zendesk
Is it possible to automatically set a task due date using a trigger in Zendesk?
Unfortunately, it is not possible to automatically set a task due date using a trigger in Zendesk.
While you can set expectations for completion based on SLAs, the Due Date feature does not currently support automatic setting through triggers. For more interaction with this feature, you might want to explore community discussions or suggest this feature for future updates.
More related questions
How can I set up email notifications for task ticket due dates in Zendesk?
You can set up email notifications for task ticket due dates by creating an automation in Zendesk. To do this, navigate to Admin Center, then go to Objects and rules > Business rules > Automations. Click on 'Add Automation' and set the condition…
Are automations available on all Zendesk plans?
Automations are not available on all Zendesk plans; they are only available on the Team plan or higher. If you're using the Support Essential plan, you won't have the option to set up custom automations. For more information on what's available on…
What time zone does the task ticket due date follow in Zendesk?
The task ticket due date in Zendesk follows the account's time zone. Once a date is selected in the Due Date field, it cannot be cleared without changing the ticket type from 'task'. This means that all due dates are consistent with the time zone…
Can I set up an automation for specific times of the day in Zendesk?
Currently, Zendesk does not support setting up automations for specific times of the day. Automations in Zendesk run once an hour, but not necessarily at the top of the hour, so there's no guarantee they will process at a specific time. If you have…
How can I prevent endless email loops when using automations in Zendesk?
To prevent endless email loops in Zendesk automations, use a tag as an excluding condition. When setting up an automation, ensure that it includes a time-based condition that is only true once or an action that nullifies a condition. This prevents…
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