Atlassian Statuspage in Zendesk Support
How does the Atlassian Statuspage integration work in Zendesk Support?
In Zendesk Support, the Atlassian Statuspage app allows agents to view status page incidents while handling tickets. Agents can keep customers informed by pasting incident information as a comment in the ticket. This integration helps ensure that both agents and customers are aware of any ongoing incidents.
More related questions
What is the Atlassian Statuspage integration for Zendesk?
The Atlassian Statuspage integration allows you to view and manage incidents directly within Zendesk Support, Chat, and Guide. This integration helps keep your team and customers informed about service disruptions and incident updates. For more…
Which Zendesk plans support the Atlassian Statuspage integration?
The Atlassian Statuspage integration is available for different Zendesk plans depending on the product. For Support and Chat, it's available for customers on the Team plan and above. For Guide, it's available for customers on the Guide Professional…
Can I use the Atlassian Statuspage integration with Zendesk Chat?
Yes, the Atlassian Statuspage app for Chat allows agents to view status page incidents directly in Chat. Agents can inform customers about new incidents or ongoing maintenance by adding incident details in chat messages, ensuring customers are…
What does the Atlassian Statuspage integration do in Zendesk Guide?
In Zendesk Guide, the Atlassian Statuspage integration adds a status page banner to help center pages. This banner provides visibility of any incidents to customers, keeping them informed about service disruptions and changes to incident status.
Does the Atlassian Statuspage integration work with Zendesk Messaging?
Yes, the Atlassian Statuspage integration is compatible with Zendesk Messaging. This means you can use the integration to manage incidents and keep customers informed through Messaging as well.
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