Associate a Brand with Facebook Channel in Zendesk
How do I associate a brand with my Facebook channel in Zendesk?
To associate a brand with your Facebook channel in Zendesk, you need to access the Admin Center. Navigate to Channels in the sidebar, then select Messaging and social > Facebook Pages. If you haven't added the Facebook page you want to monitor, do so by following the instructions in the 'Setting up your Facebook channel' guide. Once your page is added, click 'Edit' beside the Facebook page, select a Brand from the drop-down menu, and click 'Update page settings'.
This process ensures that any tickets created through Facebook will have the brand you associated with your Facebook Page. Keep in mind that changing the brand for a Facebook Page will only affect new tickets; existing tickets will retain their original brand association. For more details, visit theoriginal link.
More related questions
What happens to existing tickets if I change the brand for a Facebook Page in Zendesk?
Changing the brand for a Facebook Page in Zendesk will only affect new tickets. Existing tickets will not be updated with the new brand. This means that any tickets created after you change the brand will reflect the updated brand association,…
How many Facebook pages can I support in Zendesk?
The number of Facebook pages you can support in Zendesk depends on your plan type. This limit is set per account, not per brand. It's important to check your specific Zendesk plan to understand how many Facebook pages you can manage. This will help…
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