Assigning Articles to Sections in Zendesk
How do I assign an article to a section in Zendesk?
Assigning an article to a section in Zendesk is essential for organization. When creating or editing an article, navigate to the 'Placement' section, click 'Manage sections', and select the desired section. You can search for or navigate to the section using the expander arrows. This ensures your article is properly categorized within your knowledge base.
More related questions
How can I create a new article in the Zendesk knowledge base?
Creating a new article in the Zendesk knowledge base is straightforward. Guide admins and agents with management permissions can create articles. To start, click 'Add' in the top menu bar of your help center or Guide, then select 'Article'. Enter…
What are the management permissions for editing articles in Zendesk?
Management permissions in Zendesk determine who can edit and publish articles. Guide admins can edit any article, while agents can edit articles if they have the necessary management permissions. These permissions can be set to allow only admins,…
Can I save edits to a published article without publishing them immediately in Zendesk?
Yes, but only if you're using Guide Enterprise. This feature allows you to save edits as a work in progress without immediately publishing them. This is useful for making significant changes that require review before going live. If you're not on…
How can I restrict viewing permissions for an article in Zendesk?
In Zendesk, you can restrict article viewing permissions by selecting one of several options under 'Viewing permissions'. You can make an article visible to everyone, only to signed-in users, or restrict it to specific user segments. This allows…
Is it possible to assign an article to multiple sections in Zendesk?
Currently, Zendesk does not allow assigning an article to multiple sections. However, this feature is being considered for future updates with the Content Blocks feature. For now, each article can only be assigned to one section.
How do I add attachments to an article in Zendesk?
To add attachments to an article in Zendesk, click 'Manage attachment' in the Attachments section at the bottom of the pane. You can attach files up to 20 MB. To remove an attachment, click the 'x' next to it. This feature allows you to provide…
Can I use HTML in Zendesk articles?
Yes, you can use HTML in Zendesk articles, but there are limitations to ensure security and a good user experience. You can edit the HTML source by clicking the 'Source Code' button in the article editor's toolbar. For more information on allowed…
What is the maximum number of articles I can create in Zendesk?
In Zendesk, you can create up to 40,000 articles, excluding translations. This limit includes articles in all states except archived. This allows for a comprehensive knowledge base to support your users.
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