Assigning Articles to Multiple Sections in Zendesk
Is it possible to assign an article to multiple sections in Zendesk?
Currently, Zendesk does not allow assigning an article to multiple sections. However, this feature is being considered for future updates with the Content Blocks feature. For now, each article can only be assigned to one section.
More related questions
How can I create a new article in the Zendesk knowledge base?
Creating a new article in the Zendesk knowledge base is straightforward. Guide admins and agents with management permissions can create articles. To start, click 'Add' in the top menu bar of your help center or Guide, then select 'Article'. Enter…
What are the management permissions for editing articles in Zendesk?
Management permissions in Zendesk determine who can edit and publish articles. Guide admins can edit any article, while agents can edit articles if they have the necessary management permissions. These permissions can be set to allow only admins,…
How do I assign an article to a section in Zendesk?
Assigning an article to a section in Zendesk is essential for organization. When creating or editing an article, navigate to the 'Placement' section, click 'Manage sections', and select the desired section. You can search for or navigate to the…
Can I save edits to a published article without publishing them immediately in Zendesk?
Yes, but only if you're using Guide Enterprise. This feature allows you to save edits as a work in progress without immediately publishing them. This is useful for making significant changes that require review before going live. If you're not on…
How can I restrict viewing permissions for an article in Zendesk?
In Zendesk, you can restrict article viewing permissions by selecting one of several options under 'Viewing permissions'. You can make an article visible to everyone, only to signed-in users, or restrict it to specific user segments. This allows…
How do I add attachments to an article in Zendesk?
To add attachments to an article in Zendesk, click 'Manage attachment' in the Attachments section at the bottom of the pane. You can attach files up to 20 MB. To remove an attachment, click the 'x' next to it. This feature allows you to provide…
Can I use HTML in Zendesk articles?
Yes, you can use HTML in Zendesk articles, but there are limitations to ensure security and a good user experience. You can edit the HTML source by clicking the 'Source Code' button in the article editor's toolbar. For more information on allowed…
What is the maximum number of articles I can create in Zendesk?
In Zendesk, you can create up to 40,000 articles, excluding translations. This limit includes articles in all states except archived. This allows for a comprehensive knowledge base to support your users.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
