Zendesk has announced a URL structure update for the Article Attachments API. The rollout started on April 2, 2024, and ended on July 2, 2024. This update aims to improve the efficiency and reliability of accessing article attachments through the API. Developers using this API should review the changes and update their applications accordingly to ensure continued functionality.
Google Chrome is planning to phase out the use of third-party cookies later this year. This change is significant for developers who rely on these cookies for their applications. The phase-out is part of a broader move towards enhancing user…
Zendesk has introduced new Resource Management APIs for Zendesk Integration Services (ZIS). These APIs were rolled out on April 9, 2024, and are designed to enhance the integration capabilities of Zendesk services. They provide developers with more…
Zendesk has updated the Macros API to allow admins visibility of all macros. This change, which rolled out between May 11, 2023, and June 16, 2023, provides administrators with greater control and oversight over the macros used within their Zendesk…
Zendesk has introduced new limits for offset-based pagination, with a staggered rollout starting on May 22, 2023. The changes were completed in non-EU regions by May 20, 2024, and in EU regions by September 9, 2024. These limits are designed to…
The Agent Availability API Early Access Program (EAP) has ended, and the API is now fully supported and available for use by all Zendesk accounts. This API allows developers to manage and monitor agent availability, providing valuable insights for…
A breaking change has temporarily affected local app testing in ZAT and ZCLI, as they no longer support custom hosts. Zendesk's teams are working to resolve this issue and restore full functionality. Developers relying on these tools for testing…
As of mid-January 2023, Zendesk has enabled admins to create custom ticket statuses through the Apps Support API. This feature allows for greater customization and flexibility in managing ticket workflows, helping organizations tailor their support…
Zendesk has announced a new Public API for Media, which was rolled out on August 20, 2024. This API provides developers with the ability to manage media files within Zendesk, offering new opportunities for integrating multimedia content into…
Starting September 2, 2024, the Skill-based Routing API has changed how instance values are sorted. The Incremental Instance Values Export endpoint now sorts based on the 'updated_at' timestamp, providing a more accurate and efficient way to manage…