Yes, you can archive multiple articles at once in Zendesk by using the bulk update feature.
For users who need to manage a large number of articles, Zendesk provides a way to update knowledge base articles in bulk. This feature can be particularly useful for archiving multiple articles simultaneously, saving time and effort.
Archiving an article in Zendesk is a simple process to remove it from your knowledge base. To archive an article, navigate to the article you want to archive and click 'Edit article' in the top menu bar. Then, click the drop-down arrow on the…
Yes, archived articles in Zendesk can be restored by Guide admins. Once an article is archived, it is moved to the archived articles list, where only Guide admins have access. From this list, admins can choose to restore the article back to the…
When you archive an article in Zendesk, all translations associated with that article are also removed from the knowledge base. This means that any language versions of the article will no longer be accessible to users. However, Guide admins can…
Archived articles should not appear in search results, but if they do, it might be due to browser cache or cookies. If you notice archived articles showing up in search results, clearing your browser's cache and cookies might resolve the issue. If…
Archived articles in Zendesk are accessible only to Guide admins. Once an article is archived, it is moved to a special list that is not visible to regular users. Only Guide admins have the ability to view, restore, or permanently delete these…