Archived Articles Appearing in Search Results
Why are archived articles still appearing in search results?
Archived articles should not appear in search results, but if they do, it might be due to browser cache or cookies.
If you notice archived articles showing up in search results, clearing your browser's cache and cookies might resolve the issue. If the problem persists, it could be a bug, and you may need to contact Zendesk support for further assistance.
More related questions
How do I archive an article in Zendesk?
Archiving an article in Zendesk is a simple process to remove it from your knowledge base. To archive an article, navigate to the article you want to archive and click 'Edit article' in the top menu bar. Then, click the drop-down arrow on the…
Can archived articles be restored in Zendesk?
Yes, archived articles in Zendesk can be restored by Guide admins. Once an article is archived, it is moved to the archived articles list, where only Guide admins have access. From this list, admins can choose to restore the article back to the…
What happens to translations when an article is archived in Zendesk?
When you archive an article in Zendesk, all translations associated with that article are also removed from the knowledge base. This means that any language versions of the article will no longer be accessible to users. However, Guide admins can…
Can I archive multiple articles at once in Zendesk?
Yes, you can archive multiple articles at once in Zendesk by using the bulk update feature. For users who need to manage a large number of articles, Zendesk provides a way to update knowledge base articles in bulk. This feature can be particularly…
Who can access archived articles in Zendesk?
Archived articles in Zendesk are accessible only to Guide admins. Once an article is archived, it is moved to a special list that is not visible to regular users. Only Guide admins have the ability to view, restore, or permanently delete these…
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