Allow Attachments in Zendesk Web Widget
How can I allow customers to add attachments in the Zendesk Web Widget?
Allowing customers to add attachments in the Zendesk Web Widget can enhance the support experience. By default, attachments are allowed, but you can manage this setting in the Admin Center.
To adjust attachment permissions, go to Channels > Messaging and social > Messaging, select the channel you want to edit, and click on the Style tab. Here, you can check or uncheck the option to allow customers to add attachments to their messaging conversations. Remember to save your settings.
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Configuring the Web Widget launcher is straightforward and allows you to control how users access the widget. In the Admin Center, navigate to Channels > Messaging and social > Messaging, and select the channel you want to edit. Click on the Style…
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