Agent Workspace Limitations in Zendesk Messaging

Learn about the limitations of the Agent Workspace when migrating to Zendesk messaging, including agent and chat capacity guidelines.

What are the limitations of the Agent Workspace when migrating to messaging?

When migrating to messaging, there are specific limitations within the Agent Workspace that you should be aware of. If your account handles a high volume of chats or has many chat-only agents, it's crucial to consult with your Zendesk account representative before making the switch.

For optimal performance, it's recommended not to exceed 1,300 online Chat agents actively serving chats. While you can have up to 2,000 Chat agents, you must reduce the number of concurrent chats to avoid performance issues. Additionally, the system supports up to 4,000 concurrent conversations and 6,000 concurrent visitors daily. For more details, check the originalZendesk documentation.

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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager
Zeffy

Read Zeffy's case study

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Service Leader
Zinc

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

"My AskAI’s Zendesk integration is saving our support agents over 35 hours  per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

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Freecash

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Agent Workspace Limitations in Zendesk Messaging

What are the limitations of the Agent Workspace when migrating to messaging?

More related questions

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Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.