Agent-to-Agent Chats in Zendesk Mobile App
Can I initiate agent-to-agent chats in the Zendesk Chat mobile app?
Yes, the Zendesk Chat mobile app allows you to initiate agent-to-agent chats. This feature is useful for collaborating with your team.
Whether you need to ask a question or transfer a chat to another agent, you can easily start a conversation with your colleagues directly from the app. This enhances teamwork and ensures that customer queries are handled efficiently.
More related questions
What features are available in the Zendesk Chat mobile app?
The Zendesk Chat mobile app offers a range of features to ensure a seamless experience for agents. You can enjoy consistent functionality across both Android and iOS platforms. Some key features include the ability to use shortcuts for…
How can I download the Zendesk Chat mobile app?
You can easily download the Zendesk Chat mobile app for your device. It's available on both the App Store for iOS devices and Google Play for Android devices. Simply search for 'Zendesk Chat' in your device's app store, or follow the links provided…
Does the Zendesk Chat mobile app support push notifications?
Yes, the Zendesk Chat mobile app supports push notifications. This feature allows you to remain online and receive chats even when the app is terminated. Push notifications ensure that you don't miss any important messages, keeping you connected…
Can I view past chats in the Zendesk Chat mobile app?
Yes, you can view past chats in the Zendesk Chat mobile app. This feature allows you to access chat history with returning visitors. Having access to past chats can be incredibly useful for providing context in ongoing conversations and ensuring…
How does the Zendesk Chat mobile app handle multi-tasking?
The Zendesk Chat mobile app is designed to support multi-tasking, allowing you to receive alerts for new messages even when the app is backgrounded. This feature ensures that you can continue to manage chats and respond to customers while using…
How do I handle login issues with the Zendesk Chat mobile app?
If you're experiencing login issues with the Zendesk Chat mobile app, there are a few things you can try. Ensure that you have the correct subdomain, username, and password. The app offers a 'Remember Password' option for Chat-Only accounts, which…
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