Agent Copilot Early Access Program Overview
What is the Agent copilot early access program?
The Agent copilot early access program (EAP) is an exciting opportunity for Zendesk customers with the Advanced AI add-on to try out new features. Agent copilot suggests replies and actions to agents, helping them save time and focus on more complex tasks. Admins create simple text procedures for copilot, and agents can accept or edit these suggestions. If accepted, replies are sent to end users, and actions are executed by copilot.
To participate, customers need to sign up for the EAP, and Zendesk will prioritize those who meet specific criteria, such as using Shopify and processing order cancellations. For more details, visit theoriginal announcement.
More related questions
How can I sign up for the Agent copilot early access program?
Signing up for the Agent copilot early access program is straightforward. If you're a Zendesk customer with the Advanced AI add-on, you can submit the EAP form and select Agent copilot from the list of available options. After May 15, Zendesk will…
What are the benefits of using Agent copilot?
Agent copilot offers several benefits by suggesting replies and actions to agents, allowing them to save time and focus on more meaningful tasks. This tool helps agents by providing proactive suggestions based on procedures created by admins, which…
Who is eligible for the Agent copilot early access program?
Eligibility for the Agent copilot early access program is open to all Zendesk customers with the Advanced AI add-on. However, Zendesk will prioritize customers who meet specific criteria, such as having intent predictions turned on, operating in…
What should I do after signing up for the Agent copilot EAP?
After signing up for the Agent copilot early access program, there's nothing more you need to do immediately. A Zendesk representative may contact you between May 15 and August 15, 2024, to invite and onboard you into the program. However, this is…
How will Agent copilot affect my workflow?
Agent copilot can significantly enhance your workflow by providing proactive suggestions for replies and actions, allowing you to focus on more complex tasks. If you're selected for the early access program, a Zendesk representative will help…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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