Admin Role Change Restrictions in Zendesk
Understand why admins can't change their own roles in Zendesk and how to manage role changes securely.
Why can't I change my own user role as an admin in Zendesk?
Even as an admin, you cannot change your own user role in Zendesk. This is by design to maintain security and integrity within the system. The idea is to prevent any single user from having unchecked control over their permissions, which could lead to potential security risks. If you need your role changed, another admin must do it for you. If you're the only admin, consider having a backup admin who can assist with such changes.
More related questions
Can I change my own user role in Zendesk Support?
No, you cannot change your own user role in Zendesk Support. An admin of your account must change your user role for you. This is a security measure to ensure that user roles are managed appropriately within the organization. If you need your role…
What should I do if I'm the only admin and need my role changed in Zendesk?
If you're the only admin and need your role changed, it's recommended to have a backup admin who can assist with such changes. This ensures that there is always someone available to manage roles and permissions. If this isn't possible, you might…
How can I provide feedback about role management in Zendesk?
If you have feedback about role management in Zendesk, such as the inability to change your own role, you can post your suggestions on Zendesk's Product Feedback Page. This is where product managers review user feedback and consider it for future…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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