The Admin Center update enhances audit logging by adding more events to the audit log. These include changes made to roles and permissions, group name changes, and profile name changes for agents or end-users. This improvement provides better tracking and accountability for administrative actions within Zendesk.
The Kommunicate AI Chatbot is a powerful tool for enhancing customer interactions. It uses Kompose, a GUI bot builder, to facilitate natural language conversations without requiring coding skills. This chatbot offers features like smooth…
The Calabrio Analytics Integrator enhances Zendesk Support by enabling seamless data transfer between Zendesk and Calabrio Analytics. This integration allows businesses to access advanced insights into their contact center and agent performance. It…
The Speech & Text Analytics tool in Zendesk is designed to analyze historical interaction data with high accuracy. Powered by Calabrio ONE, it offers industry-leading speech recognition and processing rates. This tool helps businesses unlock…
Route 101 Workforce Engagement Manager enhances your contact center by integrating a Workforce Engagement Management package with Zendesk. It leverages Calabrio ONE's automation, self-service, and AI-driven capabilities to support and enhance agent…
The Black Panther theme for Zendesk Help Center stands out with its fully responsive, multipurpose design. It features an attractive black background with a floating search box, creating a stylish and easy-to-navigate interface. The theme's…
The Oslo theme for Zendesk offers a modern and simple design that is highly customizable. Users can adjust various components, such as the logo position and hero image, without needing to edit the code. This flexibility allows businesses to tailor…