Adjusting User Permissions in Zendesk QA
How can I adjust user permissions in Zendesk QA?
Adjusting user permissions in Zendesk QA is straightforward and allows you to control access levels for different users.
To adjust account permissions, select the users you want to edit under 'Users', then click the Account permission dropdown to choose between Admin, Account Manager, or User. For workspace permissions, navigate to Workspaces > [Workspace name] > Members and select the appropriate role from the Workspace permission dropdown. This ensures users have the correct access level for their responsibilities.
More related questions
How do I manage users in Zendesk QA?
Managing users in Zendesk QA involves connecting, inviting, adding, or removing them from workspaces, defining their roles, and disconnecting or deleting them from the account. To manage users, navigate to the Settings icon (your profile photo) and…
What are the steps to manage workspaces in Zendesk QA?
Managing workspaces in Zendesk QA allows you to organize your team into different groups, each with its own scorecard and dashboard. To manage workspaces, click the Settings icon and choose 'Users and Workspaces'. Decide whether to split your team…
How do I remove a user from a workspace in Zendesk QA?
Removing a user from a workspace in Zendesk QA can be done through user settings or directly within the workspace. To remove a user, select the users you want to edit under 'Users', click the options menu, and choose 'Edit details'. From the…
What happens when I delete a user in Zendesk QA?
Deleting a user in Zendesk QA removes their access but retains their reviews, comments, and ratings. When you delete a user, they will lose access to your account, but their data remains intact in Zendesk QA. This action does not affect the number…
Can I temporarily remove a user in Zendesk QA?
Yes, you can temporarily remove a user in Zendesk QA and re-add them later without losing their data. If a user needs to be temporarily removed, such as for paternity leave, you can remove them and later re-add them using the same email address….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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