Adding SLA Badges to Ticket Views in Zendesk
How can I add SLA badges to ticket views in Zendesk?
To add SLA badges to ticket views in Zendesk, you need to create SLA policies and ensure they are applied to tickets that meet the criteria. Once the policy is in place, you can add a column for the SLA badge in your ticket List View. This visual indicator helps agents quickly identify the SLA status of each ticket, streamlining the prioritization process.
More related questions
Why do SLA targets show more hours than expected in Zendesk?
SLA targets in Zendesk are displayed in calendar hours, not business hours. This approach helps agents prioritize tickets based on real-time urgency. For instance, if a ticket arrives over the weekend and your business hours are Monday to Friday,…
Can I display SLA targets using business hours in Zendesk?
While SLA targets are displayed in calendar hours by default, you can set SLA policies to use business hours for calculations. This means that while the display remains in calendar hours, the underlying calculations can respect your defined…
How can I track ticket resolution time in Zendesk?
To track ticket resolution time in Zendesk, you can use SLA policies to measure either Customer Wait Time or Agent Work Time. If you want to exclude waiting time for customer replies and agent breaks, focusing on Agent Work Time might be…
What is the purpose of displaying SLA targets in calendar hours?
Displaying SLA targets in calendar hours helps agents prioritize tickets based on urgency, regardless of business hours. This method ensures that tickets due sooner are highlighted, allowing agents to focus on high-priority tasks in real-time. By…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
