Adding Salesforce Objects to Zendesk App
How can I add Salesforce objects to the Zendesk app?
Adding Salesforce objects to the Zendesk app allows you to define which objects appear in Support.
Only Zendesk administrators or users with specific privileges can configure this. Open a ticket in the Support ticket view, locate the Salesforce app in the sidebar, and click 'Configuration Settings'. Use the 'Add object' button to select and display Salesforce objects and fields. Ensure at least one field matches a field in Zendesk for record lookup.
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