Adding Phone Number Extensions in Zendesk Sell
How do I add an extension to a phone number in Zendesk Sell?
To add an extension to a phone number in Zendesk Sell, you should use a separate custom field. This allows you to reference the extension when dialing the number.
Extensions should not be included in the main phone number field, as this can cause issues with call processing. By keeping extensions in a custom field, you ensure that the primary phone number remains in the correct E.164 format.
More related questions
How should I format a US phone number in Zendesk Sell?
To format a US phone number in Zendesk Sell, use the E.164 format. This means starting with a plus sign (+), followed by the country code, area code, and the phone number. For US numbers, you should include the +1 country code, a three-digit area…
What is the correct format for international phone numbers in Sell?
International phone numbers in Zendesk Sell should be formatted using the E.164 standard. This involves starting with a plus sign (+), followed by the country code and the rest of the phone number. Ensure that you do not include any additional…
Can I use special characters in phone numbers in Zendesk Sell?
No, you should not use special characters in phone numbers in Zendesk Sell. The only exception is the plus sign (+) used at the beginning of the number. Avoid using parentheses, brackets, hyphens, or spaces when entering phone numbers. These…
What happens if I add a zero in front of a phone number in Sell?
Adding a zero in front of a phone number in Zendesk Sell is not recommended, as Sell does not accept '0' as the first digit of a number. If you include a zero at the beginning, any call made with such a number will fail. Always start with the plus…
How do I set a default country code for Voice in Zendesk Sell?
To set a default country code for Voice in Zendesk Sell, you need to enable Voice in your account settings. Once Voice is enabled, you can select a Default country code that Sell will use when placing outbound calls without a specified country…
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