Adding Dynamic Content to Shortcuts in Zendesk Chat
How do I add dynamic content to shortcuts in Zendesk Chat?
To add dynamic content to shortcuts in Zendesk Chat, you first need to create the dynamic content items. Once created, you can add them to shortcuts for easy access during chats.
From the dashboard, go to Manage > Shortcuts. You can either create a new shortcut or edit an existing one. In the Shortcut field, enter the abbreviated text for your shortcut, and in the Message field, include your dynamic content placeholder. Save your changes to finish. For more details, see the section on inserting common phrases with shortcuts.
More related questions
How do I install the Dynamic Content app for Zendesk Chat?
To install the Dynamic Content app for Zendesk Chat, you need to visit the Zendesk Marketplace. Make sure you're logged into both your Chat and Support accounts before proceeding. Once you're in the Zendesk Marketplace, search for the Dynamic…
How can I create dynamic content items in Zendesk Support?
Creating dynamic content items in Zendesk Support is essential for using them in Chat. This feature is available on Support Professional and Enterprise plans. To create dynamic content, you need to follow the step-by-step instructions provided in…
How can I use dynamic content in Zendesk Chat?
Using dynamic content in Zendesk Chat allows you to provide multilingual support by automatically detecting the user's language. The Dynamic Content app appears in the chat panel sidebar and applies the detected language to shortcuts with dynamic…
What should I do if the Dynamic Content app doesn't detect the correct language?
If the Dynamic Content app doesn't detect the correct language, you can manually update it. This might happen if the initial chat message is a single word, like 'hola', which doesn't match the expected language. To manually update, find the Dynamic…
Can I use chat triggers to set the language for dynamic content?
Yes, you can use chat triggers to set the language for dynamic content in Zendesk Chat. This can be useful if the app doesn't automatically detect the correct language. For example, you can assign a tag to visitors based on the website URL, which…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
